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FAQ

FAQ

What is flowbird?

flowbird allows motorists to pay for parking using their mobile device or computer.

How can parking enforcement verify that I have paid for parking?

Valid Parking Sessions are recorded by flowbird and made visible to enforcement personnel.  There is no need to print a receipt as evidence of payment. However, you can still print a summary of your tickets via the website my.flowbirdapp.com

Can I use my flowbird account from anywhere?

Yes you can use your account to pay for parking with flowbird from anywhere. Your Flowbird account can be used in all the locations that use the service. Visit the locations where the service is available.

Purchase and Payment

Are the payments secure?

Payments made from you flowbird account are highly secure. The flowbird payment system is certified to Payment Card Industry standards.

What is the cost of the service?

Registration to the flowbird service is free.
Just create your account on my.flowbirdapp.com or via the Google playstore (Android) or Apple IOS (iPhone) applications.
Register the license plate number of the vehicle you are to park.
During your first flowbird transaction, you will enter your debit/credit card information, which is stored securely so you never have to enter it again. When you select and purchase a parking transaction with flowbird, you pay the standard parking fee charged by the parking operator (private operator, local authority, University, Hospital etc) within the location you are parking, plus an additional convenience fee for use of the Flowbird service to purchase your parking session. You will be notified of the total parking transaction fee prior to you confirming your payment and the start of your paid parking session.

Account Management

Can I register more than one car in my account?

Registration will require the license plate of the vehicle that you are going to be parking. At a later stage, you can add/register additional vehicles to your account via the My Account page, or when you perform your next parking transaction.

How can I modify my telephone number?

Users can modify their personal data via the ‘My Account’ page of the Flowbird website my.flowbird.com

Where can I view my current parking transaction?

Current transactions are visible via the ‘current transactions page.’ A full list of ‘expired parking transactions’ are visible via the ‘history section.’

How can I disable options relating to SMS text messages?

If you have opted in for the ‘Text message reminder service’ you will receive notifications when a parking transaction is made. You can modify this option in your device settings.

I am unable to create an account.

Please ensure that all required fields are correctly entered when registering for an account.  If you are still experiencing problems, please contact our customer support team.

When I try to register, my phone number or email address information is rejected, what can I do ?

Please check the information you have submitted is correct.  If you still find there is no visible error with the telephone number or email address it is likely your credentials are registered to an existing account.  

If you have already created an account with the same information, you must either modify or delete details as appropriate.  If you are still experiencing difficulties, please contact our customer support team.

Can I delete my account?

Yes, you can delete your account and details. Please contact our customer support team.
Accounts are locked after 3 unsuccessful attempts of incorrect PIN/password entry.  Your PIN/password can be reset via the “forgot PIN code or password” option.

Is it possible to download the flowbird application in another country?

The flowbird application is available in many countries, for the relevant version visit Apple Store (iOS) and Play Store (Android).

Use of the service

Wrong location code entered during parking transaction

Unfortunately your parking transaction cannot be cancelled or changed at this stage.  A valid payment on the correct location is required to avoid a penalty charge notice.

I have received a parking or penalty charge notice (PCN)

flowbird is not responsible for parking or penalty charge notices (PCN), these are at the discretion of the car park operator.  Please check your parking transaction has been confirmed and the correct location code is in use.

In the event you receive a PCN you believe is incorrect, please refer to the location’s car park operator.

How can I verify that my parking transaction/session is valid?

If you have selected the email notification option, you will receive an email confirming your parking transaction. If you have not selected email notification, you can confirm by verifying your paid parking session within current transactions.

Please note, once your parking period has expired the transaction will appear in your transaction history.

Will I automatically get a reminder when my paid parking session is about to expire?

If you have selected your option to receive an SMS message to notify you of parking session expiry, you will receive an SMS message informing you ahead of the expiry time/date.

Can I obtain a summary of parking payments made?

Yes, on your Account/History page, you can select and export your history of paid parking session transactions.

Contact

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